How Pipe Supplies Ltd collects, uses and protects your personal data. We are committed to transparency and your right to privacy.
This Privacy Policy explains how Pipe Supplies Ltd ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website, place an order, submit a contact form, or interact with our services in any way.
Pipe Supplies Ltd is the data controller responsible for your personal data. Our registered details are as follows:
Pipe Supplies Ltd
Raincliffe House, Barker Lane, Brampton, Chesterfield, Derbyshire, England, S40 1DY
Company Registration Number: 12467392
VAT Number: GB 274 8193 56
Email: [email protected]
Phone: +44 1246 987654
If you have any questions about how we handle your personal data, or if you wish to exercise any of your rights under data protection law, please contact us using the details above.
We collect and process the following categories of personal data, depending on how you interact with our website and services:
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, company name, job title | Contact forms, quote requests, trade account registration |
| Contact Data | Email address, phone number, postal address | Contact forms, orders, account registration |
| Technical Data | IP address, browser type and version, device type and operating system, cookies and tracking identifiers | Automatically when you visit our website |
| Usage Data | Pages visited, time on site, click paths, referral source | Analytics cookies and server logs |
| Communication Data | Form submission content, messages, enquiry details | Contact forms, quote request forms, emails |
| Transaction Data | Order details, payment references, delivery addresses | Checkout and order processing |
| Marketing Data | Conversion events (form submissions, purchases), remarketing list membership, device identifiers (browser fingerprint) | Advertising cookies and tracking pixels (only with consent) |
We do not collect any special category data (also known as sensitive personal data) such as information about your health, religious beliefs, political opinions, sexual orientation, ethnicity or trade union membership.
We only process your personal data when we have a lawful basis to do so. The specific legal basis depends on the type of data and the purpose of processing:
Cookie Consent Banner: When you first visit our website, you will see a cookie consent banner that offers three options: "Accept All", "Reject Non-Essential" and "Manage Preferences". The banner does not activate analytics or marketing cookies until you actively accept them. Your choice is stored in your browser's local storage for 12 months. You may dismiss the banner without accepting, in which case only essential cookies remain active. The banner links directly to this Privacy Policy page.
Consent Statement: By clicking "Accept All Cookies", you consent to the storing of cookies on your device for analytics and advertising purposes, including personalised advertising delivered by Google and Meta. You may withdraw consent at any time through the cookie preferences panel without affecting the lawfulness of processing that occurred before withdrawal.
EEA / UK Users: Users in the European Economic Area and the United Kingdom receive this consent notice in compliance with the General Data Protection Regulation (GDPR) and UK GDPR. Marketing and analytics cookies are activated solely after explicit, informed, freely given consent under GDPR Article 6(1)(a). Consent is recorded with a timestamp and may be audited upon request.
Withdrawal of Consent: You may withdraw consent at any time by clicking "Manage cookie preferences" in the website footer, or by clearing cookies via your browser settings. Withdrawal does not affect processing that occurred while consent was valid.
We share certain data with advertising partners for campaign delivery and measurement. Recipients and the data categories shared include:
We do not sell personal data. All transfers to Google and Meta operate under Standard Contractual Clauses where applicable. Data is processed for ad targeting and campaign measurement only and is not resold to unaffiliated third parties.
Google and Meta may use this data across their own platforms in accordance with their respective policies. We encourage users to review those policies directly.
When you submit a contact form, request a quote, register for a trade account or express interest in our products and services, we collect the information you provide. This typically includes: full name, email address, phone number, company name, and the content of your message or enquiry.
Legal basis: Consent (GDPR Article 6(1)(a)) when you actively submit the form, and where a service relationship exists or is being established, performance of a contract (GDPR Article 6(1)(b)).
Retention: Form submission data is retained for up to 2 years from the date of submission, unless a longer period is required by applicable law or by the terms of a commercial relationship.
You may request deletion of your data at any time by contacting us at [email protected].
A link to this Privacy Policy appears adjacent to every submission button on this site. Submitting a form constitutes acknowledgment of this policy. All forms also include a consent checkbox that must be actively selected before submission is possible.
This website uses the following Google services:
Collects anonymised usage data, device information and behavioural signals. IP anonymisation is enabled. Data retention is set to 14 months. Users may opt out via the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
Records when a user completes a defined action (such as a form submission, phone call or purchase) after clicking one of our advertisements. This data is used solely for measuring ad campaign performance.
Allows us to show targeted advertisements to previous visitors of our website across Google's advertising network. Remarketing lists are not created from sensitive data categories (health, finance, religion, sexual orientation).
Deploys tracking tags on our behalf. No personal data is collected by Google Tag Manager itself; it acts as a container for the tags listed above.
Google's advertising products are governed by: https://policies.google.com/technologies/ads
This website uses the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. The pixel may record:
We do not use the Meta Pixel to collect sensitive personal data, nor to target users based on health status, financial situation, religion, political views, sexual orientation, or any other special-category attribute prohibited under Meta's advertising policies.
Meta acts as an independent data controller for data collected via its Pixel and processed within its own platform. Refer to Meta's Data Policy: https://www.facebook.com/privacy/policy
To manage your ad preferences on Meta platforms, visit: https://www.facebook.com/adpreferences/
This website does not promote, sell, or facilitate access to prohibited product or service categories including but not limited to: weapons, controlled substances, counterfeit goods, gambling services (unlicensed), adult content, or services that make misleading health or financial claims. All advertising conducted through Google Ads and Meta Ads complies with the respective platform policies in full.
Pipe Supplies Ltd is a legitimate supplier of construction pipes, plumbing materials and drainage solutions, and all products sold through this website are intended for lawful construction and plumbing use by qualified trade professionals.
The content of this website accurately represents the products and services advertised. No bait-and-switch practices are employed. The experience delivered to users arriving from paid advertisements is identical to the experience for all other visitors. Cloaking, automatic redirects, and content variation by traffic source are not used on this website.
This website is not directed at individuals under the age of 16. We do not knowingly collect personal data from minors. If we discover that data has been collected from a person under 16 without verifiable parental consent, we will delete it promptly. Contact us at [email protected] if you believe we have received data from a minor.
Personal data collected through this website may be transferred to and processed in countries outside the European Economic Area, including the United States, where Google LLC and Meta Platforms, Inc. are based.
These transfers are conducted under Standard Contractual Clauses (SCCs) approved by the European Commission, which provide appropriate safeguards for personal data. A copy of the applicable SCCs can be requested by contacting us directly at [email protected].
We ensure that any international transfers comply with UK GDPR requirements and that adequate protections are in place before any data leaves the United Kingdom.
If you are located in the EEA or UK, you have the following rights under data protection law:
To exercise any of these rights, email us at [email protected]. We will respond within 30 days. If we need more time due to the complexity of your request, we will inform you within the initial 30-day period.
You also have the right to lodge a complaint with your local supervisory authority:
We retain personal data only for as long as is necessary for the purpose for which it was collected, or as required by law. Specific retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Contact form submissions | 2 years from date of submission |
| Trade account registration data | Duration of account plus 2 years |
| Analytics data (Google Analytics 4) | 14 months |
| Marketing cookies (Google Ads) | Up to 540 days |
| Email communications | Duration of business relationship plus 1 year |
| Transaction and order data | 6 years (HMRC requirements) |
| Server logs | 90 days |
| Cookie consent records | 3 years (audit requirement) |
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with you.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will post a notice on our homepage for a minimum of 14 days before the updated policy takes effect.
We encourage you to review this page periodically. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made.
Continued use of our website after changes have been published constitutes acceptance of the updated policy, provided that any new processing of your data under the revised policy will only proceed on the legal basis described within it.
If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us:
Pipe Supplies Ltd
Raincliffe House, Barker Lane, Brampton, Chesterfield, Derbyshire, England, S40 1DY
+44 1246 987654
Company No: 12467392 | VAT: GB 274 8193 56
We aim to respond to all data protection enquiries within 30 calendar days.
Last Updated
15 January 2026
Effective Date
15 January 2026
Change Notice Period
Minimum 14 Days
All pipes and fittings are for construction, plumbing and drainage use. Please check local building regulations and product specifications before purchase. Prices include VAT where applicable.